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Marketing 2012: The Importance of Outsourcing

Posted on May 9th, 2012 by admin

Marketing a business in 2012 has become more complex than ever. If we think back to just 20 years ago, businesses were still primarily using canvassing, direct mail marketing, and telesales, with perhaps some fax marketing and perhaps just beginning to utilize eMarketing. Today, canvassing and direct mail marketing as primary marketing tools are dead and gone, fax marketing is no more, and telesales is on the downside of its long career. Email Marketing, webinars, SEO and increasingly Social Media Marketing are on the ascent, and companies are challenged to keep pace with these new developments even as they must manage the day to day operations of the business. How to establish a winning strategy in this challenging scenario? Many are partnering with outsource providers to achieve their marketing goals. Let’s examine a few of the benefits of this type of partnership.

• A ‘Jack of all trades’ no longer exists. In times past, it may have been possible to have one or two people in a business that could handle all of the marketing duties. With the plethora of technology options in play today, skillsets have become highly specialized. It’s uncommon for a single person to have deep knowledge in more than a couple of areas.

• There is no such thing as ‘One size fits all’. It’s no longer possible to say, “A marketing program consists of A, B, and C.” Different target markets, product niches, executive targets, and specialized industries require individual approaches, and marketing techniques that successfully target one area may not work with another.

• Time is at a premium. Employees are working longer hours and wearing more ‘hats’ in the workplace than ever before. It is highly unlikely that anyone at your company has the availability to devote many hours to learning and practicing new techniques.

• Outsourcing creates value. In most cases it is actually more cost effective to outsource certain functions than to perform them in house. As an example, consider an in-house Marketing department. At a mid-sized, $10M company, this would likely consist of a Marketing Manager and several lower-level employees. Salaries alone for these 4 employees would likely cost about $200k per year. Add in the cost of benefits, equipment, training, and hiring costs, and the true figure is closer to $400k. Conversely, most or all of the same Marketing services could be provided by a U.S.-based outsource partner for about $75k per year.

• Partnering with an outsource firm allows businesses to leverage years of expertise and experience that simply can’t exist in house. Many specialize in just a few areas and know those niches really well, for example trucking, contracting, benefits, oil & gas, or what have you. Similarly, an outside marketing partner may specialize in Social Media Marketing, creating websites, SEO, eMarketing, or webinars, and performs extremely well in those areas.

Change is happening more quickly than ever – to keep current with emerging trends and technologies, it is important to develop relationships and partnerships with firms that specialize in web 2.0 marketing. Businesses that fail to understand this new paradigm will not only find themselves out of touch with the marketplace, but unable to compete.

B2B Search Engine Marketing Principles

Posted on May 2nd, 2012 by admin

When we discuss SEM, we include both organix and pay for performance options including PPC campaigns and ad words, article submissions, micro blogging, etc. Keyword analysis is performed for both SEO and SEM. SEM requires constant care and consistent attention, it should be updated and monitored continually. Another aspect of SEM is Social Media Marketing (SMM) and Search Engine Marketing Management (SEMM). SEMM relates to many activities including SEO but focuses on ROI management instead of traffic building metrics. SEMM also integrates organic SEO, aspiring toward top SERP ranking without requiring PPC budget dollars. Let’s review what an SEM list might look like:

a. Website Design
b. On page optimization
c. Off page optimization
d. Social Media (some consider this SEM)
e. Agency Blogging
f. Website Images
g. Website Videos
h. Relevant Backlink building
i. White Hat SEO Wheels
j. PPC Campaigns
k. Ad Words analysis
l. Micro blogging (Twitter, etc.)
m. YouTube (Video)
n. Shopping Carts
o. PPC Campaign Management & Budget Review
p. Conversion Ratio Management and ROI Analysis

Our somewhat more comprehensive SEM list places us more than half way through the alphabet, and it’s just a list of the basics. There are great complexities with SEO and SEM, and neither is likely to be mastered by the casual researcher, a financial professional, business owner, or producer aspiring to improve their technological web proficiency. Even well-staffed marketing departments of small to midsize companies, perhaps in the $5 Million to $75 Million, may entertain outsourcing these types of complex marketing initiatives to an expert firm.

Cost-Effective Sales & Marketing Strategies for Startups and Emerging Companies

Posted on April 27th, 2012 by admin

How can an entrepreneur find competent, cheap and effective sales and marketing resources? This is a question that many startups and emerging companies must ask themselves every day. It is especially true for the bootstrapped or simply cash-strapped entrepreneur. In many cases the founders of these companies might have great development or operational skills, but lack the sales or closing genes necessary to bring in the business. Thus the dilemma, an entrepreneur has a great product, service or solution, but they don’t have the knowhow or sales and marketing team to build a pipeline and convert suspects to prospects, and then to new clients.

Of course, simply stated, the dilemma above actually represents two distinct issues, driving leads into the sales funnel (a marketing function) then qualifying and closing these leads (sales function). There does appear to be an answer to this question, with a new spin on an old methodology, the independent sales agent model. There are now opportunities for entrepreneurs to outsource the lead development and sales process using a virtual sales and marketing approach, thus conserving cash and mitigating startup risk. This model results in a true “reap what you sow” relationship, which emerging companies seem to like. In these cases, even a modest budget might be sufficient to pilot this model.

Why would this new virtual marketing and sales agent model work for a startup, entrepreneurship or cash strapped company? Hiring a great sales person, let’s say his name was Tom, even on a highly leveraged commission plan, with benefits, training and management time would cost at least $5,000 per month for most industries, and this is before any commissions or marketing costs are added. Because of our virtual approach, we were able to provide both the sales capacity AND the marketing for half the cost of a “Tom”. We think it is only possible to do this using a virtual, no overhead, internet based tools approach.

Though the sales agent is not typically full-time, the results are can be far superior because the management time, reporting, sales skills, marketing and lead generation are all incorporated into one streamlined, cost effective, outsourced solution. This concept may take a while to catch on with some emerging companies, but it is, in many ways, a better approach to the traditional path of securing large loans or a second mortgage, angel funding, or venture capital funding. And there is a hidden bonus, if the salesperson leaves, there is no need for a new hiring process, they are replaced under this model with another sales agent, trained and brought up to speed without cost to the entrepreneur.

This model eliminates the need to find the sales closer that can “do it all”, find and cultivate leads, follow-up on pipeline worthy accounts, provide marketing materials and presentation materials and finally close new business. It also reduces cash flow needs, venture capital or other funding requirements. All of these services can be provided together, at a lower cost than the traditional brick and mortar model. Perhaps it sounds too good to be true, but I think that is because this is a new approach to an old problem. This new approach, leveraging the virtual model, internet tools and an outsourced contractor methodology can deliver better results than the old-fashioned, hire a brand new internal sales and marketing team and hope it works, brick and mortar approach.

Technology Marketing: The Path Forward

Posted on April 20th, 2012 by admin

Technology Marketing (reaching out to prospects for your technology product and/or service) has never been more dependent on Marketing Technology (technology that can be leveraged to market your product and/or service) than it is today. Traditional forms of marketing such as print and television ads, billboards, and yellow page listings are now completely drowned out by the the roar of technology. Most TV viewers use DVR or OnDemand technology to watch their favorite shows and skip the commercials altogether. Physical media such as magazines, billboards, and paper directories are used for coffee tables, step stools, and other unintended purposes. The vast majority of prospects, and their attention, lies in the cloud.

Though it may be obvious that web marketing is a necessary solution in 2011, it can be very challenging to cut through the din. Where do you spend your time on marketing? What sites? How do you target your ideal prospects in such a broad and seemingly amorphous space? Though these questions may seem daunting, they can be answered with assistance from a professional. Two such solutions are Tech Search Engine Optimization (Tech SEO) and Tech Webinars (or Technology Web Seminars). SEO is a form of inbound marketing, as it allows prospects to find you by amplifying your web visibility on search engines (which are now ubiquitous). This is a strong strategy for B2B, but especially for B2C companies, as most end users leverage search engines in their internet browsing on a daily basis. Webinars, when targeted with an appropriate contact list, bring in those who are truly interested in your product, ready and willing to spend time listening to you. This gives you the golden opportunity to demonstrate not the superiority of your product, but rather your knowledge, candor, and authority in your field. This will leave your prospects with a sense of who you are and a strong memory of the complimentary webinar experience they received. Tech webinars are an excellent strategy for B2B technology companies targeting solutions for small-to-medium size business.

10 Business Quotes Worth Your Time

Posted on April 13th, 2012 by admin

  1. All lasting business is built on friendship. – Alfred A. Montapert
  2. Be candid with everyone. – Jack Welch
  3. Our favorite holding period is forever. – Warren Buffet
  4. Determine never to be idle. No person will have occasion to complain of the want of time who never loses any. It is wonderful how much may be done if we are always doing. – Thomas Jefferson
  5. I buy when other people are selling. – J. Paul Getty
  6. A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets. – Steve Jobs
  7. Business is a combination of war and sport. – Andre Maurois
  8. I am certainly not one of those who need to be prodded. In fact, if anything, I am the prod. – Winston Churchill
  9. And while the law of competition may be sometimes hard for the individual, it is best for the race, because it ensures the survival of the fittest in every department. – Andrew Carnegie
  10. Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all. – Dale Carnegie

Improve Efficiency & Revenue by Asking the Tough Questions

Posted on April 6th, 2012 by admin

In Sell More & Work Less, we talk about asking the tough questions during the sales process.  These are questions that many businesspeople are reluctant to ask because they can be uncomfortable to pose and can be perceived as aggressive.  Such questions might include:

  • Is there budget allocated for this project?
  • How does your purchasing process work?
  • Do you have a target date to implement this solution?

Those do not look like difficult questions to pose to a prospect.  In fact, if you have established even a modest level of rapport, you should be able to inquire about these topics without apprehension, and you are likely to receive honest answers. Understanding if (budget), how (process), and when (target date) a prospect is going to purchase will allow you to focus on those who can buy.  Allocating your time and resources effectively, based on the answers to these tough questions, will result in more business and less stress.

Top 10 B2B Marketing List

Posted on March 26th, 2012 by admin

Because nearly every business has time and budget constraints, here is a simple Top 10 List for B2B Marketing & Lead Generation. As the economy sparks to life after the post-holiday quiet, this is a great time of year to step back and review everything from your business website to your lead generation plans.

  1. Your Web Site is Updated & Current (with SEO best practices)
  2. Your B2B Value Proposition is Clearly Displayed and Understood
  3. You have a prominent Call to Action (above the fold) on your site
  4. You have a professional and consistent eMarketing Program
  5. You have a Quality Prospect List with X-Dates
  6. Your business makes over 500 outbound calls per producer per month to targeted prospects
  7. You have a Social Media Initiative in place
  8. You’ve rehearsed your elevator, telephone and voice mail pitch
  9. You have an efficient (and documented) lead handling process
  10. Your eCollateral is Branded & Updated

And you have determined how to increase your book of business with a clear and simple B2B marketing plan for 2012. Click here for more information.

 

Business Webinar Best Practices

Posted on March 20th, 2012 by admin

I recently attended a webinar produced by a large and reputable company. It started about 5 minutes late and had audio quality issues at first. There were three speakers who spent the next 10 minutes introducing themselves, bantering and seemingly trying to “warm up” the audience. The webinar was scheduled to run an hour in length. I left after 30 minutes, finding the content too vague and offering too little to make it worthwhile. But, I did learn (or at least validate) something very important.

Webinars, particularly those attempting to introduce a company or business concept, build rapport or even evangelize leading edge solutions, should be to the point and succinct. In a recent survey we completed on behalf of a b2b client, almost 80% of the respondents thought webinars between 20 minutes and 45 minutes in length were ideal, while less than ten percent said they wanted webinars of an hour or more. Of the 80% in the 20 to 45 minute category, over half of them thought a 30 minute webinar was ideal.

These sentiments are echoed by my own preferences, the first thing I do when receiving a 90 minute webinar invitation, is to reach for the delete button. So, to get to the point of this blog entry, when it comes to webinars, less is likely more. For more information go to StartUpSelling or StartMarketingTech for Web Marketing and Virtual Business best practices.

Top B2B Marketing & Sales Blogs

Posted on March 13th, 2012 by admin

We’ve been blogging about web marketing activity and visibility a lot over the last few months at StartMarketingTech, and we thought it was time to share some of our most popular blogs with you. These blogs cover several of the most critical aspects in developing your business’s web presence and reaching out to prospects. For more information, check back on our blog, and stay tuned to see our revolutionary new website design.

Link Quality and Relevance in 2012 SEO

Posted on March 8th, 2012 by admin

There are many aspects to search engine optimization. One important aspect is off-page optimization. Off-page primarily refers to link development. For many years there was an arms race to achieve superior link quantity. For the last few years, however, search engines have refocused their algorithms to evaluate quality over quantity.

Link quantity still enhances a page’s web visibility, but no longer to a large extent. Link quality is the more important indicator of authority. Authority is a quality assigned to a site by a search engine algorithm to ascertain how much expertise the site has on the topics it covers. Quality links emanate from content-rich, relevant sources, ideally with high pageranks, and promote a site’s authority. It is also crucial that these links be unidirectional (nonreciprocal). Reciprocal links do not impress search engines. They will not harm a site’s ranking, and can prove valuable for visitors. As such, they should be considered part of a website’s usability and utility, but not a part of its SEO.

Even link quality, however, is now being downgraded by search engines relative to the effects of social media activity, content quality, and content freshness. Once the new algorithm shifts for 2012 are fully in effect, we will begin to ascertain the full nature of the changes and their impact. Suffice it to say, however, that articles and link directories are now generally inferior to blogs, news feeds, and facebook, twitter, and linkedin activity.